“Is Zendesk a CRM?” is a question that many businesses ask when evaluating customer relationship management (CRM) software. Zendesk is a popular customer service and support platform, but it also offers CRM capabilities. So, the answer to the question is yes, Zendesk is a CRM.
Zendesk’s CRM features include contact management, lead tracking, deal tracking, and reporting. It also offers integrations with other business applications, such as Salesforce and Mailchimp. This makes it a versatile CRM solution that can be used by businesses of all sizes.