CRM stands for Customer Relationship Management. It is a technology that helps businesses manage and track their interactions with customers. CRM systems can help businesses improve customer service, sales, and marketing.
CRM systems are important because they help businesses keep track of all of their customer interactions in one place. This can help businesses identify trends, improve customer service, and increase sales. CRM systems can also help businesses automate tasks, such as sending out marketing emails or tracking customer support requests.