A customer relationship management (CRM) system is a software that helps businesses manage their relationships with customers. It can track customer interactions, sales, and marketing campaigns. For ecommerce businesses, a CRM can be especially helpful in managing customer data, tracking orders, and providing customer support.
There are many different CRM systems available, so it’s important to choose one that is right for your business. Some of the key features to look for in a CRM for ecommerce include: